Necklace "Pearls" from river pearls

The international delivery is carried out by Ukrposhta.

Delivery in Ukraine is carried out by Nova Poshta or Ukrposhta.

The cost of delivery depends on the country of destination, weight and dimensions of the shipment. It is calculated at the time of placing the order.

Order tracking is available on the website: https://track.ukrposhta.ua/tracking_EN.html

Estimated delivery times from Ukraine are indicated on the website: https://www.ukrposhta.ua/en/terminy-mizhnarodni-vidpravlennia

The average actual delivery terms for international items can be used as approximate, in particular:

• to Europe - 14-21 days,
• to North America, Asia - 21-28 days,
• to Oceania, Central America, South America, Africa - more than 28 days,
• within Ukraine 1-2 days.

Orders that cost close to the duty-free limit may be subject to additional fees and taxes due to the daily exchange rate fluctuation. Any additional fees are paid by the recipient of the parcel. The amount of tax / state duty is established by the local customs legislation of the country the goods are improted to and is not included in the delivery cost.

We advise you to contact your destination country customs office to ensure that all items in an order are approved for import and do not require additional permits or licenses. If the value of goods for personal use exceeds the duty-free limit, their import is subject to corresponding duties, taxes, and other customs fees. We advise you to obtain information about possible additional costs before placing your order. 

In case you received a defective item in your order, you have the right to replace such item or to receive a refund. Please, send an email to zorkur@ukr.net with the following information: order number, international shipment invoice number, photo of the item's defect, and specify whether you would like to have it refunded.

After your request is received and processed, you will receive a refund within 7 business days.

In case you have not received the goods at the delivery address within the estimated terms stipulated by the conditions of international transportation, the goods are considered accepted by you, and Starlight necklace does not compensate for the cost of the goods and the cost of services for the delivery of international shipment.

In case you are not satisfied with the received items' shape, dimensions, style, color, or size, you have the right to return the purchased goods within 14 days, starting from the purchase date.

The return delivery of the goods is carried out at the expense of the Client. In case of cancellation or return at any reason except our fault, we return only 80% due to nonrefundable commissions. You will receive a refund within 7 business days after the returned item is received by Starlight necklace.